Shipping information.
Ceramic orders are processed within 5 days of purchase and shipped from Slovenia.
As soon as your order is on its way, I’ll send you a tracking number along with email updates so you can follow your package. I want your delivery to be as smooth and worry-free as possible. If you notice any mistakes or missing details in your shipping information, please get in touch with me right away.
Important: For orders shipped outside the European Union, your parcel will go through customs in your country before delivery. Import duties, taxes and any handling fees charged by the carrier are not included in the price and are payable by the recipient. These charges vary from country to country, so it's worth checking with your local customs office if you'd like an estimate in advance. Please note that customs processing can occasionally add a few days to delivery, and parcels refused because of unpaid charges cannot be refunded for the cost of shipping.
Refunds.
I carefully pack every item with love and attention to help it arrive safely at your door. Each of my ceramic pieces is truly one-of-a-kind, so I do not accept returns if they arrive safely. If an item is damaged during shipping, I will gladly issue a refund.
Important: Please keep the original packaging and take photos of both the piece and its packaging if the item arrives damaged.
Custom tiles.
Tile availability shifts depending on what's on hand and what a project calls for, so the best way to find out what's possible is simply to get in touch. Some pieces may already exist, while others come together only once we've talked through your brief and what you have in mind. Reach out and we can work out together what makes sense for your space.
